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iTrust Partnering Limited, registered in England and Wales. Registered number: 10273225

iTrust Partnering GmbH, registered number: HRB246801

Agent vs Partner – What’s your experience?

 

 

The underpinning principle when I set out to start up my own staffing company, was that by moving away from transactional relationships, you can create more value for all concerned.  How?  The simple answer is allowing room for partnerships. 

 

You shouldn't be in the recruitment business if you don't love people; my mantra with our team is always that we should be striving to nurture great relationships, where each party involved feels valued. Candidates and clients will only see that you're different if you can demonstrate you understand their world and care about them.  The fact that it’s standard for recruiters to refer to their contractors as ‘runners’, is something I have never been comfortable with.  I never want my staff, clients or candidates to feel we are just providing bodies – it’s the ultimate professional insult for me. 

 

We value our partnerships with ALL parties.  One of Richard Branson’s most well-known quotes, focuses on the importance of valuing your team with equal measure to your clients: - 

 

 

 

Similarly, I have always felt it’s essential to demonstrate to our candidates that we believe they deserve the same partnership approach that we offer to our clients.  So I also encourage the team to spend time really getting to know candidates, this grows mutual trust. 

 

Important to note here, that partnerships are two-sided and recruitment is a people business.  With people come uncertainties, but we feel that if we strive to follow partnership values, then there is a better level of understanding if a placement does not go well.   

 

The underpinning principle when I set out to start up my own staffing company, was that by moving away from transactional relationships, you can create more value for all concerned.  How?  The simple answer is allowing room for partnerships. 

 

You shouldn't be in the recruitment business if you don't love people; my mantra with our team is always that we should be striving to nurture great relationships, where each party involved feels valued. Candidates and clients will only see that you're different if you can demonstrate you understand their world and care about them.  The fact that it’s standard for recruiters to refer to their contractors as ‘runners’, is something I have never been comfortable with.  I never want my staff, clients or candidates to feel we are just providing bodies – it’s the ultimate professional insult for me. 

 

We value our partnerships with ALL parties 

One of Richard Branson’s most well-known quotes, focuses on the importance of valuing your team with equal measure to your clients: - 

 

Similarly, I have always felt it’s essential to demonstrate to our candidates that we believe they deserve the same partnership approach that we offer to our clients.  So I also encourage the team to spend time really getting to know candidates, this grows mutual trust. 

 

Important to note here, that partnerships are two-sided and recruitment is a people business.  With people come uncertainties, but we feel that if we strive to follow partnership values, then there is a better level of understanding if a placement does not go well.   

 

Get out of your world and into their’s! 

There is no down side to remaining one step ahead of your clients and candidates, offering on-site services rather than just sitting behind a desk. Real trust can only be founded on real relationships, so face to face meetings invariably deliver more fruitful results.  I have learnt that to fully grasp who the client is and what they do, it's vital to invest in spending quality time to get to know them.  Reviewing with the client how the iTrust team are doing as a service provider, helps me gain vital feedback.  

 

I have talked in a previous article about the importance of story-telling, of explaining the vision of the initiative/company to candidates, as opposed to just what the immediate need is.  The only way we can do this, with integrity, is to gain a deep knowledge of our clients. 

   

Partnerships require respect 

Working in recruitment offers one of the best sales engines, the information you can gain through talking to candidates day in day out is very valuable.  However, traditionally the way this information has sometimes been collected and used, goes against the concept of partnership.  We welcomed the data safe-guarding that GDPR introduced and my team work hard to ensure they take a tailored approach with every individual we communicate with.  Everyone deserves that as a minimum! 

 

Don’t just take my word for it though.  One of our recent candidates put his experience of our partnership into his own, unique words: -  

 

“In a sector one can honestly describe as a ‘heap of rubble’, iTrust Partnering is truly a gem…… (their) insistence on serving the needs of ALL their customers….sets them apart from the rest…..Their industry know-how and accountability whilst working in close partnership with me throughout the entire recruitment process is precisely what the recruitment sector desperately needs.”  SAP Architect & Integration Expert

 

 

 

We would love to hear your thoughts and experiences on the topic of Partnerships.   

 

 

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